Who we are

We are Ainstein, Inc., a Delaware Corporation, which designs advanced radar technology products.
Our website address is https://ainstein.ai.
Our physical office is located at 2029 Becker Dr, Lawrence, KS 66047, USA.

Returns, Refunds and Exchanges Policy

How to Return An Item

Your item must be in its original, unused condition to be returned, unless there is a manufacturer
defect.

Only products that were purchased directly from Ainstein, Inc.’s e-commerce page will be accepted for returns; if purchased from a third party retailer or distributor, returns must be handled through that party.

Returns of new, unused products must be made within 30 days of your purchase.

Please email hi at ainstein.ai to request a refund and we will assign you a tracking number.

Mail your returned item to:
Ainstein Inc.
c/o Returns
2029 Becker Drive
Lawrence, KS 66047

Include in your package a signed letter stating the reason for your return and the original receipt. Once the returned item is received and processed, if it meets all conditions listed previously, a refund will be issued to the original method of payment within five business days.

Return Exceptions

The only case in which a product will be accepted for return in a used condition is if there is a demonstrable manufacturer defect. If such a defect is discovered, the customer must initiate the return process within 30 days of discovery of the defect.

In such cases, Ainstein Inc. will replace the product with an equivalent product, or in the case that the product is unavailable or discontinued, a refund of the original purchase price.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. The customer is responsible for shipping costs to return the product to AInstein Inc., and Ainstein will not
refund the original shipping and handling that was paid on the order.

Shipping Policy

Turnaround
Generally, orders for in-stock products are shipped within three business days from the time of the purchase.

In the event a purchase is made for an out of stock product, the customer will be notified of this fact within three business days from the time of purchase, and will be provided with an estimate of when the product will be back in stock and available for shipment.

In the case of customized products, shipping times may vary depending on the complexity of any modifications.

Carriers

All products are shipped via FedEx.

Shipping Rates

The rate charged for the shipping of your order is based on the weight and size of your products, and your location.

Before the final checkout page you will be shown what the cost of shipping will be, and you will
have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock.

When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for subsequent shipments.

Privacy Policy

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

What information do we collect?

We only collect information that we need that is related to your order. This includes your:
● Billing Address
● Shipping Address
● Email Address
● Payment information

In addition, we may collect information on your IP address, browser type, and referrer URL. When collected, we use this data to prevent hacking attempts, to help us know what web browsers people are using to optimize the user experience, and to find out where our visitors are coming from so we can improve our marketing.

Contact forms

If a user uses the contact form provided on our website, we will collect user-provided data that includes the user’s name, email address, and purpose for contact. All of this data will be used solely to respond to the user’s request.

How Is My Information Used?

Your information is only used to fill your order. We do not sell your information to anyone. For customers who make a purchase through Ainstein, we may share customer data for payment processing purposes and for shipping purposes (FedEx).

With your express consent, Ainstein, Inc. may also use your contact information to keep you informed on relevant new developments from Ainstein, Inc., such as new product launches and special promotions.

Security and Storage

Only your order data, billing, shipping, and order contents data is stored on our server.

This information is encrypted using a Secure Sockets Layer (SSL) before it is transmitted over a web server. We do not store your Credit Card data.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Our contact information

Any requests or concerns related to data privacy should be directed to hi at ainstein.ai.